Complaints
All complaints must be submitted in writing.
To file a complaint, please complete the complaint form (Word or PDF) and mail, email, or fax to the
Office of Financial Institutions. (Please see below for a list of regulated entities.)
Fax: (866) 341-4144 or (225) 925-4524
Email:
complaints@ofi.louisiana.gov
(Please note that content in email sent to OFI
is not encrypted and can be intercepted and read.
To ensure better confidentiality, please fax or mail the complaint information
via United States Postal Service.)
Mail: Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
(225)
922-2591 (Baton Rouge area)
(888) 525-9414 (within Louisiana)
(888) 783-5530 (outside of Louisiana)
Regulated Entities
| Banks | State-chartered banks only. Complaints regarding nationally-chartered banks (Chase, NA, Whitney National Bank, Capital One, NA) should be directed to the Office of the Comptroller of the Currency at (800) 613-6743 or by mail at Customer Assistance Group, 1301 McKinney Street, Suite 3450, Houston, TX 77010. Complaints regarding Regions Bank should be directed to the Alabama Banking Department at (866) 465-2279. |
| Bond for Deed Escrow Agency | |
|
Check Cashers
|
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| Collection Agency | Report all complaints to the Consumer Protection Division of the Attorney General's Office at (225) 326-6499 or (800) 351-4889 or the Federal Trade Commission at (877) FTC-HELP. |
|
Credit Repair Services
Organizations
|
Contact the Attorney General’s Office, Consumer Protection Division at (800) 351-4889 or (225) 326-6465. |
| Credit Unions | State-chartered only. Complaints against federal credit unions should be directed to the National Credit Union Administration (NCUA) at (512) 342-5600. |
| Licensed Lender/Insurance Premium Finance Company (Finance Company) | For motor vehicle sales financing, contact the Louisiana Motor Vehicle Commission, Sales Finance Division, at (504) 838-5207. |
| Loan Brokers (Brokers consumer loans not secured by real estate) | |
|
Money Orders/Money Transmitters/Stored
Value Cards
|
|
| Notification Filer/Retail Sales Contracts | |
|
Pawnbrokers
|
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| Payday Lenders | |
|
Repossession Agents
|
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| Residential Mortgage
Lenders/Mortgage Brokers/Originators |
(888) 783-5530 |
|
Thrifts/Savings and Loan Associations/Savings Banks |
State-chartered only. Complaints regarding federal savings and loans or federally chartered savings banks should be directed to Office of Thrift Supervision (OTS) at (800) 842-6929. |
Last updated November 13, 2008